posted this on December 05, 2011 12:10
Before submitting a support request about the console not working, please consider this:
1. Are you behing a proxy/firewall? It is possible that it might be blocking our xhr polling. If you can use Cloud9 IDE at home, but cannot get it to work properly while at the office, this might be the cause.
2. Are you running an anti-virus? The anti-virus software might be blocking some requests. Lately, we have experienced this issue with Avast anti-virus. For some users, disabling this software was enough to get Cloud9 IDE to work properly again. For others, uninstalling Avast was necessary. We are working on finding a solution for this.
If neither of these applies to you, please file a support request and we will look more deeply into your problem.