Forums/Using Cloud9 IDE/Frequently asked questions
Console commands do not work. Why?
Daniela Gavidia
posted this on December 05, 2011 12:10
Before submitting a support request about the console not working, please consider this:
1. Are you behing a proxy/firewall? It is possible that it might be blocking our xhr polling. If you can use Cloud9 IDE at home, but cannot get it to work properly while at the office, this might be the cause.
2. Are you running an anti-virus? The anti-virus software might be blocking some requests. Lately, we have experienced this issue with Avast anti-virus. For some users, disabling this software was enough to get Cloud9 IDE to work properly again. For others, uninstalling Avast was necessary. We are working on finding a solution for this.
If neither of these applies to you, please file a support request and we will look more deeply into your problem.
Comments
Is it possible that websocket are blocked in
http://forum.avast.com/index.php?action=printpage;topic=68270.0
Yes, that seems to be the problem. We are looking into ways to work around it.
For me it's intermittent. I used the console all day yesterday, and today it doesn't work.
I tried logging out and back in, closing the browser. Switching from Chrome to Safari. Still, no response from the console. This happened last week too.
Add Kapersky to the list of antivirus software that causes conflicts
Clearing browsing data (cookies and cache) fixed it for me! Simply reloading the page (using Ctrl+F5) could help too...
I clear the browser, deactivate Comodo Anti-virus, checked firewall, and nothing...
I have response in either Chrome and FF:
[user@cloud9]:/workspace$ hg status
abort: requirement 'dotencode' not supported!
AVG was breaking me down, too. Disabled and the console magically started working.